Comments on Corvallis Soccer Blog: My Service Experience with the Corvallis Sports Pa...

Check out http://blog.corvallissoccerblog.com/2006...

2009-03-03T23:42:00.000-08:00

Check out http://blog.corvallissoccerblog.com/2006/06/refereeing-as-service-to-customers.html.

I, too, have been disappointed more in the past ye...

2009-03-01T15:33:00.000-08:00

I, too, have been disappointed more in the past year. After the current season, I will likely cease all participation at CSP. I wish there were another facility that I could patronize because I hate that CSP gets away with poor quality because it's the only indoor show in town. My major complaint is with the referees. They are not involved; some are hardly even aware a game is on and spend

I've been disappointed with CSP in the past year. ...

2009-02-09T10:17:00.000-08:00

I've been disappointed with CSP in the past year. The relationship seems to be very one sided and I'm happier to limit my interactions with CSP now.

I enjoy the ability to play indoor soccer in Corvallis and will happily pay to play on someone else's team but won't be managing a team there again.

Dennis, many good points were missed throughout th...

2009-02-06T20:11:00.000-08:00

Dennis, many good points were missed throughout this discussion. I include myself among those at fault. Thank you for sharing your perspective here. I think thoughtful feedback like yours helps to improve things.

I think a few of the commenters missed my point. ...

2009-02-06T12:25:00.000-08:00

I think a few of the commenters missed my point. I always had trouble getting information on deadlines, costs, finding my card, getting any questions answered, etc, and I could see people who knew the staff get answers to questions that the staff couldn't be bothered to answer for me. I had a similar experience as Anon @ 11/22/2008 (though I was never complaining, just asking questions - I love

"D. El Sol is a business partner with the Corvalli...

2009-02-05T23:26:00.000-08:00

"D. El Sol is a business partner with the Corvallis Sports Park and we have been mutually supportive of one another for over five years."

Sheesh, I forgot about this. Man, this is how they treat their sponsors???

Heh, heh, heh. After losing to El Sol a while ago ...

2009-02-05T23:09:00.000-08:00

Heh, heh, heh. After losing to El Sol a while ago by just a point or two, the line "It should be noted that the El Sol de Mexico players are far too skilled and competitive for the Upper Intermediate league" makes me feel much better! :)

I love playing at CSP, but many times that there h...

2008-11-22T12:06:00.000-08:00

I love playing at CSP, but many times that there has been an issue I have been made to feel like if I make problems I won't be allowed to play there no more. (having a complaint is 'problems' to them it seems) A little attention and helpfulness never hurts.

I'm a former customer of CSP who has now has lived...

2008-11-20T15:19:00.000-08:00

I'm a former customer of CSP who has now has lived in Southern California for the past 7 years and knows most of the posters well enough. I have to admit to finding a lot of the posts and responses regarding the CSP amusing. Thinking back to the days when I was a regular... the same parties are having, substantially, the same issues today as they were then.

At 1:35 pm today the Coed Competitive and Coed Upp...

2008-11-19T14:51:00.000-08:00

At 1:35 pm today the Coed Competitive and Coed Upper Intermediate leagues were rescheduled. The 2nd and 3rd "impossible" reschedules to be accomplished thus far.

I admit that I am wondering if my involvement has worsened the situation for El Sol.

Joe Sanders rocks. You are absolutely right - my ...

2008-11-18T20:19:00.000-08:00

Joe Sanders rocks. You are absolutely right - my situation is "best of" and "worst of", and nothing in between. Reality is that there are a whole bunch of other options, and a whole bunch of other factors - like Joe said.

That being said, it isn't reality to expect business and personal issues to be kept 100% seperate - people will be people. In fact, it is our personalities and our

Very intriguing conversation. I agree with Jeff ...

2008-11-18T16:16:00.000-08:00

Very intriguing conversation. I agree with Jeff about the two different types of people, but I also feel that sometimes this idea is taken advantage of by some employees who just don't feel like taking responsibility for certain aspects of there jobs which they'd rather not deal with, or maybe they just don't possess the people skills or knowledge to handle the situation. Sometimes it is

Blake I am very glad that you have chosen to becom...

2008-11-18T12:45:00.000-08:00

Blake I am very glad that you have chosen to become engaged here.

I am hoping that you find my post useful to you and your business. I am a long time customer of CSP and I am sharing how I feel with you and allowing others to do the same. Customer silence is not the same as customer satisfaction.

This post is also absolutely self serving. I want the best experience I possible

In fact, this leads me to consider that you can bu...

2008-11-18T11:54:00.000-08:00

In fact, this leads me to consider that you can buy an hour of well-managed, well-supported, well-refereed soccer games for the same amount of money that you spend on a giant latte at Starbucks.

Freakin' Screaming Deal if you ask me. Starbucks should be one massively profitable business. Oh yeah, they are...

A person could twist this post and call it self se...

2008-11-18T11:50:00.000-08:00

A person could twist this post and call it self serving, but self serving is when you leave facts out and publish a story that is useful to you.

These are the facts:
A. Loyan left out some key facts in his blog.
B. There was miscommunication between CSP and El Sol. Both parties take responsibility for the miss communication.
C. CSP and the El Sol team have tried to find

Response to Comment 2:

Yes, different custo...

2008-11-18T11:46:00.000-08:00

Response to Comment 2:

Yes, different customers receive different service - in every business in the whole wide world.

Customer 'A' spends a couple hundred per month in my business, wants the best deal, but is understanding that as long as I:

a) meet the contract
b) do my best to make sure he is happy
c) go out of my way to make things right if there is a

On Monday at 1:00 PM CSP announced that it had res...

2008-11-18T11:14:00.000-08:00

On Monday at 1:00 PM CSP announced that it had rescheduled the Men's Recreational division to address missed scheduling request.

A am glad the Park was able to address that issue for the Recreational division. But I am left wondering why the El Sol de Mexico does not warrant the same treatment?

Do diferent customers recieve different service?

I don't have a story that bad, but I stopped playi...

2008-11-18T09:21:00.000-08:00

I don't have a story that bad, but I stopped playing at the CSP years ago because of the same staff attitude that's displayed in your story. Interestingly, I perceived it as a clique thing - I didn't spend that much time there, so I was on the outside. People who knew the staff on a first-name basis didn't ever seem to have a problem.

I also stopped playing because of the cost (and